- Homecare service
Community Reablement Team
Assessment report published 28 October 2026
Contents
Ratings
Our view of the service
Our view of the service
About the service
The service is a homecare agency. There were 40 people using the service at the time of the assessment.
Who the service is for
The service provides short term care and support for people living in their own homes to support them with recovery from illness or injury. It supports older people and people with physical disabilities. People used the service for a short period of time, before either recovering or moving into longer-term care.
Key findings
We carried out this assessment from 17 September to 1 October 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
The provider had a positive learning culture in place. People were safeguarded from abuse and told us they felt safe. Risks to people were assessed and managed. The provider ensured safe and effective staffing was in place. Medicines were managed safely.
People's needs were assessed to ensure effective support was in place. Care outcomes were planned and achieved. People's consent to support was obtained and recorded.
People received personalised care based on their assessed choices and needs. Feedback was sought and acted on.
People, relatives, and staff spoke positively about the culture and values of the service. Governance systems were in place to monitor and improve standards. The provider was committed to the ongoing development and improvement of the service.
People's experience of this service
People’s experience
People and relatives spoke positively about the support staff provided, describing this as caring and kind. They told us they were supported to set and achieve their goals to maintain and maximise their independence. One person told us, “I have made progress with them, I feel more confident as they encourage me to do things by myself.” A relative we spoke with said, “[Named person] has made great progress with them, now a lot of the time they will just sit and chat with them.”