Window to the Womb Portsmouth

Ratings - Diagnostic and screening services

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

We conducted a site visit assessment of the service on 16 December 2025. This assessment was carried out as we have not previously inspected this service, since its registration in 2021. We assessed 33 quality statements across safe, effective, caring, responsive, and well-led.
Window to the Womb Portsmouth is operated by Baby Bonding Limited, as part of a national franchise of independently owned and operated baby scanning clinics. The leadership team for this location manage other services locally.

We refer to women in this report, but we recognise that some transgender men, non-binary people and people with variations in sex characteristics (VSC) or who are intersex may also use services and experience some of the same issues.

During our inspection, we visited the reception area, the scanning room, administrative areas and other rooms used within the business. We spoke with 5 members of staff including the CQC registered manager. We also observed three scanning appointments and reviewed the policies, records and procedures.

The service had enough staff to keep people safe and maintained good day to day safety standards. Care and treatment were effective, and people were treated with compassion and respect. Staff consistently maintained privacy and dignity and actively encouraged feedback.

However, we identified areas where governance arrangements required improvement. Although policies and systems were in place and staff demonstrated an understanding of safe practice, leaders did not ensure that these measures were consistently applied or effectively monitored. Leaders also did not take adequate steps to identify and respond to people’s individual needs.
During this assessment, we found breaches of regulations relating to governance

People's experience of this service

We spoke with women and families, who provided positive feedback about the service and staff. We observed kind interactions between staff and women. We saw correspondence from the service that was sensitive to peoples’ needs.

Women stated staff treated them with kindness, compassion, and respect. Women knew staff and leaders well, as they had repeat treatments.

We reviewed patient feedback for the 12 months prior to assessment and saw that the majority of this was positive.