- GP practice
Rochester Road Surgery Also known as Dr Jawad Ahmad Saad
Assessment report published 28 September 2026
Contents
Ratings
Our view of the service
Date of Assessment: 6 August 2026 to 7 August 2026. Rochester Road Surgery is a GP practice and delivers services to approximately 3,894 people under a contract held with NHS England. The service has a branch surgery, Beaumont Drive Surgery, which was visited as part of this assessment. The National General Practice Profiles states that the ethnic make-up of the service area is 70% White, 15% Asian, 9% Black, 3% Mixed and 4% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the service population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the service population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
We completed this assessment as the service had not been assessed since registering with the Care Quality Commission (CQC).
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and risks mitigated. Staff had the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. However, some safety processes required strengthening to ensure risks to people were mitigated. These included the management of safeguarding alerts relating to household members, the monitoring of medicines requiring refrigeration and maintaining the traceability of blank prescription forms.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity.However, the service did not always meet the national target in relation to childhood immunisation uptake.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were described by staff as visible, approachable and supportive, and staff felt confident raising concerns. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. However, some governance systems required strengthening, including safeguarding alert management, blank prescription monitoring, and medicines fridge monitoring.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey (2026) and the NHS Friends and Family Test, showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described they felt managers listened to concerns and were open and transparent in their approach.