Amber Lodge Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Care plans and risk assessments were now up to date and contained relevant information on people’s health and care needs. People felt involved in their care. One person said, “Staff check with me first before doing anything.” A relative told us, “Staff check with me all the time if I am happy for them to do something different, or if there has been a problem.” When people required a hoist and sling to help them transfer, care plans contained details of what type of sling had been assessed as safe for them to use. This helped to ensure people received consistent care to meet their needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People were supported to eat and drink well. A relative told us, “Since [my family member] has been here, they have been eating a lot better and have put on weight.” A person said, “I like a cooked breakfast now and then. We get choices and are told them before meals. There’s usually something I like. They’d make me a sandwich if I was peckish and asked.”

People were regularly supported to drink. One person told us, “I get lots of drinks really, I have my jug and then staff bring drinks with meals, and the trolley comes round a few times.” Another person added, “I never get thirsty as the staff keep me going with drinks.” Throughout our inspection we observed staff prompt people regularly with their drinks.

There was clear information in people’s care plans and in the kitchen on what diets people required. This included if people needed food and fluids to be of a specific consistency, or whether they needed additional nutritional fortification or a diabetic diet. This helped to ensure people received care in line with their assessed needs and in line with good practice.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People told us staff would monitor their health and well-being. One person said, “I have cream on my leg and staff keep an eye on it.” Information was recorded in people’s care plans to help staff monitor and improve people’s health outcomes. For example, people’s fluid intake and weight were regularly checked and any risk assessments were regularly updated.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.