Amber Lodge Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment of this location under a new provider. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy. One person told us, “Staff knock on my door before they come in.” People were happy with the laundry service and told us clothes were returned promptly to them. We observed staff were caring and warm in their interactions with people. However, some people and relatives felt more could be done to help people with their personal care and appearance.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s religious and life history details were reflected in their care plans. Information on what people’s interests were and what they liked to talk about were available for staff to reference in people’s bedrooms to help them have conversations of interest with people. People’s communication needs were known and details on any aids such as hearing aids and glasses needed were documented.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. However sometimes people’s choices were affected by the availability of staff.

People had a choice of meals at dinner time, and we observed people enjoyed taking part in a variety of entertainment activities during the day. However, people told us sometimes their choices were affected by whether staff were available to help them. One person told us, “I can be sat out of bed for a long time if the carers are busy, it can make me feel really sore.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff responded to any immediate needs people had during our inspection.

The provider cared about and promoted the wellbeing of their staff.

Staff were pleased with the new leadership team. They felt positive about plans for new face to face training and recent changes to how things were organised.