- Care home
Oaklands Care Home
Report from 10 April 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 01 and 02 May 2025. Oaklands Care Home provides accommodation with nursing care for up to 31 people. Accommodation is arranged over two floors with stair and lift access. At the time of this inspection there were 25 people using the service. Our inspection was prompted by concerns received about the clinical safety of the home and how this was managed. This was a comprehensive inspection, and we reviewed all the quality statements.
The provider had processes in place to manage people’s medicines, however we identified a shortfall in medicines storage related to temperature monitoring and action taken where records demonstrated temperatures went above 25 degrees Celsius. We received assurances the provider had addressed our feedback. Checks for safety had been carried out for the premises and for any equipment being used. Fire risks were assessed and managed. Quality assurance processes were in place to monitor all aspects of the service, although they hadn’t identified the medicines storage issue we found. Action plans were in place and actions taken following audits were monitored. Managers investigated incidents thoroughly and lessons learned were shared with staff.
Risk assessments had been completed and regularly reviewed, and care plans informed staff how to keep people safe from harm. Staff had the right skills, qualifications and experience to meet the needs of people and staff knew how to support people safely. There were enough staff to meet the needs of people and staff knew how to support people safely. Staff followed safeguarding processes and systems were effective to manage any safeguarding concerns.
People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. The service was visibly clean, and we observed staff following infection prevention and control guidelines. Staff told us there was an open culture and they felt valued and respected. They spoke positively about the management team and told us they felt valued and listened to.
People's experience of this service
When gathering people’s views, we spoke with people and their relatives, reviewed written complaints and compliments, looked at feedback from surveys and minutes of meetings. We also conducted observations of people and staff using our ‘short observational framework for inspection’ (SOFI).
People told us they felt safe and spoke positively about the quality of care. They told us staff were kind and respectful and treated them well, upholding their dignity. One person told us, “I have been here a long time, and the staff make me feel safe and are very caring.” A relative told us, “My relative is very well cared for.”
People’s rights were respected, and consent was sought. People felt able to complain or make suggestions. Some people’s relatives told us they felt communication with the service was not always as good as they would like.
People told us they had access to various ways of spending their time such as playing games, talking to staff, reading, and singing and dancing. Outside entertainers also visited the service. People told us there was a consistent team of staff on duty and enough staff were available to support them when needed.
People told us they enjoyed the food and felt the variety of food was good with alternative menu options offered. Menus were regularly reviewed.