Archived: Waltham House Limited Also known as Oasis Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff treated people with care, kindness and respect. Staff had developed positive relationships with people and supported them in a dignified way, maintaining their privacy.People told us they were treated with kindness and respect. Feedback from people included, “I’ve no complaints, they treat me like a mum”, “It’s just their way of greeting you, very cheerful, exchanging comments. They are very good” and “They go above and beyond”.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff told us they knew the people they cared for well. Care plans provided a summary of people’s history, which enabled staff to understand them better, offer topics of conversation, and build relationships. People told us their needs and preferences were met. One relative told us, “They do everything how [my relative] likes it”.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff were aware of the importance of promoting people’s independence and giving them choices where possible. People told us staff encouraged them to carry out tasks where they were able to do so. One relative told us, “They ask how [my relative]is; they try and support [them] without taking away [their] independence, which is how it should be. They always ask if there is anything else they can do”.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff knew people well and had a positive relationship with them, staff understood their views and wishes. People told us the service responded quickly to address their needs and wishes. Comments included, “They answer straight away” and “I phoned and [Name] was in a meeting, [Name] rang back within a half hour”.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt supported by the registered manager and would feel comfortable raising a concern.Comments from staff included, “I always feel like I have someone to speak to” and “I've always been happy here”.