- Homecare service
P.S We Care Ltd
Report from 13 January 2025 assessment
Contents
Ratings
Our view of the service
Date of inspection: 8 April to 9 May 2025. This was the first inspection since registration.
P.S We Care Ltd is a domiciliary care agency providing personal care to people in their own homes who may be living with dementia, mental health, or a physical disability.
The overall rating for the service is good based on the findings of this inspection.
People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. There were enough staff available to provide consistent care and to meet people’s needs. People received their medicines when they needed them, and staff ensured people were protected from the risk of infection.
People were supported to have maximum choice and control of their lives. People and relatives were involved in the planning and review of their care, which ensured people received personalised care in line with their preferences and diverse needs.
People were supported by caring and compassionate staff who promoted choices in a way that people understood. This meant people had control and choice over their lives. Staff provided dignified care and respected people’s privacy.
Systems were in place to monitor the service, and improvements were in progress to ensure lessons were learnt when things went wrong. There was an open culture within the service, where complaints were acted on and improvements made. People and staff could approach the management team who acted on concerns raised to make improvements to the way care was delivered.
We found some improvements were needed to the recording of medicines and care records. However, the provider was receptive to the feedback and took immediate action to make the required improvements. Please see the safe and well led sections of this full report.
People's experience of this service
Without exception, the feedback we received from people who used the service was positive. One person said, “I do feel safe because the staff are all very good and they know what they are doing, and they do it well.” Another person said, “I would definitely recommend them [the service], they [the staff] make it such a pleasant experience and it is such a wonderful service.”
People confirmed they felt safe when supported by staff, who they felt were well trained as they knew how to support them with equipment and medicines in a way that kept them safe.
People were supported by caring and compassionate staff who promoted their choices and independence. One person told us, “All the staff are lovely and treat me really well, the carers, the office staff and the managers. They do all really care about me.”
People told us they had consistent care carried out by regular staff, which meant people felt comfortable as staff knew their preferences. People confirmed staff arrived on time and stayed the assessed amount of time required to carry out their support.
People and relatives understood how to raise concerns if they needed to and told us issues raised were acted on immediately to make improvements to the way people received their care.