Bluezone Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. People told us they had formed positive relationships with staff. They said staff were kind, caring and attentive to their needs. They said staff were respectful of their homes and treated them with dignity and respect. Staff told us they enjoyed their role and had formed positive working relationships with people. They showed concern for people’s welfare and were motivated in their role to provide good quality care.

The provider did not always treat people as individuals or make sure people’s care, support and treatment met people’s needs and preferences. People told us about the challenges they had experienced around navigating cultural differences with staff. Specifically, issues around communication and knowledge around cooking and cuisine. However, everyone we spoke to told us staff were well intentioned and consistently made efforts to treat them as individuals. Staff had a good knowledge of people’s individual preferences and routines. However, care plans needed to capture more specific detail about people’s personal care routines. This would help ensure staff had clear guidance to follow when delivering care.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us staff supported them to maintain their independence in their own homes. This included support to remain independent in aspects of their personal care or medicines management. People’s care plans documented the support people required, which helped to ensure that staff only supported where requested. People’s care plans also included details around how people wished to dress and their preferences around their personal appearance. This helped ensure staff respected their choices even when people may struggle to communicate with them.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us staff recognised when they were feeling unwell and supported them to seek medical advice if required. Staff had a good knowledge of recognising when people’s needs changed and understood their responsibilities in reporting concerns to senior staff. There were examples of decisive staff action in response to incidents of self neglect and when people’s mental health deteriorated. In these instances, the provider contacted relevant professionals to help ensure people received the support they required.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us management staff were supportive and made them feel valued as employees. When recruited from abroad, senior staff made significant efforts to help staff adapt to living and working in a different country. This included help to arrange accommodation and transport. The registered manager had listened to feedback from people around ensuring staff understood cultural customs and difference. They had adapted their induction for internationally recruited staff to include more time to settle into living and working in a new country. This reflected the provider understood the challenges staff faced and was making efforts to improve their experiences.