- Homecare service
Mia Care Services Ltd
Assessment report published 17 December 2025
Contents
Ratings
Our view of the service
Dates of inspection: 24 November 2025.
Mia Care Services Ltd is a domiciliary care provider, providing personal care to people in their own homes. At the time of this inspection, there were 22 people receiving personal care, adults and children. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
The last rating for this service was good [published 15 July 2022]. We undertook this responsive assessment to follow up on some concerns we received about how the provider managed risk to people.
For this inspection, we reviewed all 15 quality statements related to the 2 key questions, Is the service safe and well-led? For those key questions not inspected, we used the ratings awarded at their last inspection to calculate the overall rating.
Based on the findings of this inspection, the overall rating remains good.
People using the service, and their relatives told us they felt safe in the presence of care staff. They said staff did as much as reasonably expected to keep them safe from avoidable harm. Staff understood safeguarding procedures and how to keep people safe, including from potential risks. The provider operated safe staff recruitment practices and there were enough staff employed to keep people safe. Staff received appropriate training and support they needed to perform their roles and responsibilities well.
We received positive feedback about the culture of the service, from people, relatives and healthcare professionals. Staff and people said their views were considered and taken on board.
There were effective governance procedures in place to ensure the quality of service remained good. Managers and staff worked closely with local community health and social care professionals to support people.
People's experience of this service
Relatives of people using the service told us they felt safe in the presence of care workers. Comments included, “She is very safe with the service”, “They are so good and support my son in a very safe way”, “The carers provide a very positive and safe environment for him” and “He is safe with the carers.”
We received positive feedback about care visit times and also about the competency of staff. Typical comments included, “The carers are always on time”, “They never cut the time of the sessions short” and “They have never let me down and have always been there at the times agreed.”
People were supported by a team of regular care workers, relatives told us, “My daughter has the same, regular carers that know her routine”, “He has the same carers and we as a family trust them all” and “He has a team of three carers that he has built a relationship with.”
Care workers received the training that was necessary to meet people’s needs. “Her carers are so well trained in dealing with her seizures” and “They are well trained and he has regular carers that he likes and responds to.”
Risk to people were managed in a safe way, enabling people to lead independent lives. Comments included, “My daughter is now able to live a life where she is involved in activities that she enjoys” and “They have got to know and understand him and I feel very confident that he is safe when they take him out.”
People and their relatives were very satisfied with the quality of care they received from the service. They said, “The company is wonderful”, “They deserve a 10 out of 10 for the excellent support”, “The well-trained carers have made an enormous difference to my life as well as my sons”, “I would not be able to cope without the kindness and support of the wonderful care staff and the flexibility of the company” and “The support we receive from the company is over and above our expectation.”