- Homecare service
Goodwood Homecare
Assessment report published 10 April 2026
Contents
Ratings
Our view of the service
Date of inspection: 12 to 25 February 2026. Goodwood Homecare is a domiciliary care service providing personal care to people living in their own homes. At the time of our inspection the service was supporting 25 people with the regulated activity of personal care.
People were safe and were supported by staff in a person-centred way which encouraged their independence and promoted their dignity. People provided consistent feedback to us that staff were kind and caring and treated them with empathy. People were supported to make their own decisions and staff respected their choices. Risk assessments were in place to manage risks relating to people’s mobility, health conditions and their environment and staff were knowledgeable about how to manage these risks. Staff received a thorough induction and were well trained to meet the needs of the people they supported. Medicines were administered safely.
People received their care calls on time. Staff had enough time to meet people’s needs safely and for staff to engage positively with them. Where changes in people’s care calls were needed, the provider was flexible and ensured care continued to meet people’s needs in the way they wanted.
Care plans were person-centred and staff were knowledgeable about people’s likes and dislikes and preferences for care. The provider and staff worked closely with health professionals to ensure people received the care they needed and achieved positive health outcomes.
There was a clear, positive culture in place which was passed down from the registered manager to office staff and to care staff. Staff were motivated and passionate about working towards the vision set by the provider to provide high quality person-centred care. The management team were supportive and flexible towards staff, making changes to their rotas when needed. Systems were in place to check the quality of the service and the provider was proactive in addressing any concerns identified to improve care going forward. The provider was heavily involved in the local community and had an open-door policy to the office. This enabled the public to visit and receive information about services they would benefit from.
People's experience of this service
People were overwhelmingly positive about the care they received and did not think the care they received could be any better. One person told us, “The care is excellent, we cannot fault anything.”
People and relatives told us staff were like a family to them and they saw them as more than just carers. People appreciated staff taking time to get to know them and talk to them about their lives and interests. People valued the sense of humour of staff and how they worked hard to build a rapport.
People told us staff were respectful of their choices and decisions. Relatives told us staff were knowledgeable about people’s health conditions and how to support them safely and effectively. People and relatives found the provider flexible in making changes to rotas to suit their needs and ensure their care needs were met in the way they preferred.
People and relatives were comfortable with approaching the office staff with any concerns they had and were confident the registered manager would address them.