- Dentist
Montgomery House
Assessment report published 24 August 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 8 July 2026.
We found the practice had met regulations.
There was effective leadership and a culture of continuous improvement.
The practice had systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Recruitment procedures reflected current legislation. However, these were not consistently followed for visiting staff.
The practice should improve their systems for reviewing and investigating incidents and accidents, as these were not always working effectively.
Appropriate safeguarding procedures were in place but were not always followed. This was addressed after the inspection.
The practice is in Sheffield and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice via a permanent ramp to the entrance and onsite car parking. However, the reception and dental surgeries were on the first floor which was accessed by stairs. At the time of the inspection the provider was renovating the premises to improve access for patients. This included the installation of a new ground floor reception area, treatment rooms and an accessible toilet.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 16 staff, of which there were 5 dentists, 7 dental nurses (including 3 trainees), 1 dental therapist, 1 receptionist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 directors, 1 dentist, 4 dental nurses, the dental therapist, the receptionist and the practice manager. An implant dentist visited the practice to place dental implants as needed.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. On the day of our inspection, we obtained feedback from 15 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included:
“Very good! Friendly care, really thorough check and clean”.
“Very good service, always friendly and helpful, excellent service”.
“Caring, patient, attentive staff. Clean environment and safe. Treated with dignity and respect. Listened to any concerns”.
“Very good patient care, detailed explanation and dental care. Dental hygiene services and dentist care are of high quality”.
“We highly rate Montgomery. Staff are helpful and caring, and we feel in good hands”.
Patients commented positively about the standards of cleanliness. “Very hygienic and clean premises, I’d recommend them every time”.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “The care I have received has been excellent. Explained things to me at every stage of treatment”.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.