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Apply as a new provider with continuing registered managers

  • Organisations we regulate

If you need to apply for registration as a new provider of care, this guide explains what you'll need to do.

There are two different guides for registering with us as a new service provider. Which one you should use depends on whether your registered managers are applying for new registrations, or whether they intend to continue in their current role, managing the same type of service and the same regulated activities at the same location(s).

This guide explains the process of registering with us if you are taking over locations from an existing registered provider, and any of the registered managers wish to continue their registration managing the same type of service and the same regulated activities at the same location(s).

You may need to apply because you're starting a new service that will be regulated by us (a care home, hospital, dental surgery, GP practice or home care agency, for example) or it may be because of a change in the legal entity running existing services.

If you are a new provider of NHS health care services, you can apply for registration and Monitor's provider licence at the same time. Find out more in joint licensing and registration.

Before you start

You will need to be clear about the application you are making and have all of the required information ready. You will need to understand the requirements of the legislation and be able to explain and evidence how you will comply with them.

You, your nominated individual and proposed registered manager (if you have them) will need to be prepared to attend interviews and to answer questions and your buildings must be ready when the inspector undertakes the registration site visit.

As well as the general preparation, there are specific pieces of information, like Disclosure and Barring Service checks, counter-signed by CQC, which you must have obtained before you can submit your application. Compiling this information can take weeks to organise and you should factor this into your planning from the outset.

Applications from domiciliary care agencies (DCAs) for the regulated activity of personal care are the most likely to be delayed or refused. If you're making an application, check you can demonstrate that you meet the requirements.

It takes time for a reason

Being a provider of care is a serious business and our application process reflects this.

If we agree to register you, you will have responsibility for people’s health and wellbeing so it’s important we are satisfied you are suitably prepared and will be able to meet the relevant legislation.

We assess applications for adult social care providers against our assessment framework. This mirrors the questions we ask when we inspect a service. You can see the questions we will ask about your application.

We also have to establish that applicants will provide services that are safe, effective, caring, responsive to people’s needs and well-led.

For us to be sure about this, we have to ask for a lot of information and we need time to assess that information thoroughly.

If you cannot meet the standards set out by the five key questions, we will refuse your application to register.

  • adult social care providers - our assessment framework will help you understand our expectations at registration
  • healthcare providers - our assessment framework will be published in 2019.

How long will it take to apply?

Filling in the main form could, in some circumstances, take as much as seven or eight hours – a full working day. It’s likely to take at least two hours.

Additionally, as we say above, some of the preparation work may take several weeks. Here are some examples:

What do I need to do?

How long will it take?

Write a statement of purpose Two to three hours but possibly several days to prepare
Carry out criminal record checks In most cases four to six weeks
Make sure premises are ready It will depend on your premises but possibly several weeks

2. Criminal record checks

Last updated:
28 November 2018


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