Serious injury to a person using the service – notification form

Page last updated: 7 November 2023
Organisations we regulate
You must send your notification by email or submit it online

You must tell us about a serious injury to a person using your service if either of the following has happened:

  • the person was seriously injured while a regulated activity was being provided
  • their injury may have been a result of the regulated activity or how it was provided

If the serious injury is the result of an assault, you should use our allegation of abuse notification form instead.

How to notify us

There are 3 ways you can tell us about a death.

Use our existing provider portal

If you already have an account you can notify us online through the CQC provider portal

Log in to notify us using the existing CQC provider portal

Notify us online: new CQC portal

If we have invited you to use our new system, you can use the online notification form. See your invitation email 'New CQC portal: sign up today' to find out how to log in and notify us.

Email a Word form

Use this form to tell us about a serious injury to a person using your service.

Email the completed form to

Your notification

Your acknowledgement number may be different to what you expect. As we upgrade our systems you will receive either an ENQ reference number, notification ID, or case ID. Any of these numbers will identify your notification.