You must tell us about a serious injury to a person using your service if either of the following has happened:
- the person was seriously injured while a regulated activity was being provided
- their injury may have been a result of the regulated activity or how it was provided
If the serious injury is the result of an assault, you should use our allegation of abuse notification form instead.
How to notify us
There are 3 ways you can tell us about a death.
Use our existing provider portal
If you already have an account you can notify us online through the CQC provider portal.
Notify us online: new CQC portal
If we have invited you to use our new system, you can use the online notification form. See your invitation email 'New CQC portal: sign up today' to find out how to log in and notify us.
Email a Word form
Use this form to tell us about a serious injury to a person using your service.
If you are using assistive technology and have any issues using this form, please contact us to let us know. We will make reasonable adjustments wherever possible.
Email the completed form to HSCA_notifications@cqc.org.uk.
Your acknowledgement number may be different to what you expect. As we upgrade our systems you will receive either an ENQ reference number, notification ID, or case ID. Any of these numbers will identify your notification.