C2.1 Do staff communicate with people so that they understand their care, treatment and condition and any advice given?
C2.2 Do staff seek accessible ways to communicate with people – when their protected equality or other characteristics make this necessary?
C2.3 How do staff make sure that people who use services and those close to them are able to find further information, including community and advocacy services, or ask questions about their care and treatment? How are they supported to access these?
C2.4 Are people empowered and supported, where necessary, to use and link with support networks and advocacy, so that it will have a positive impact on their health, care and wellbeing?
C2.5 Do staff routinely involve people who use services and those close to them (including carers and dependants) in planning and making shared decisions about their care and treatment? Do people feel listened to, respected and have their views considered?
C2.6 Are people's carers, advocates and representatives, including family members and friends, identified, welcomed, and treated as important partners in the delivery of their care?
C2.7 What emotional support and information is provided to those close to people who use services, including carers, family and dependants?
Your information helps us decide when, where and what to inspect. Let's make care better together.
We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve.
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Find out about events where we will be speaking or exhibiting, and see presentations we've given at recent events.
When we inspect health and social care services, we give them ratings and publish reports about them – information you can use when you're choosing care.
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Information for care providers, including guidance about regulations, how to register with us, what incidents you must notify us about and what we look at when we carry out inspections.
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care.