Fee changes and refunds

Page last updated: 13 May 2022
Organisations we regulate

We invoice each provider only once a year.

If the scale or range of services you are registered to provide changes, your annual fee may alter. We do not adjust fees during the year. We will invoice you for the new fees, whether they are higher or lower, the next time your fees are due.

If you are no longer carrying out a regulated activity but wish to remain registered (a dormant provider) you will still be charged fees.

Our fees calculator is a guide to what you might need to pay.

Queries about your fees

If you think we have calculated your fees incorrectly, contact NHS Shared Business Services (NHS SBS)

Quote these details to help find your account:

  • Customer Number (e.g. T70-A-000000000)
  • Provider ID (e.g. 1-123456789)
  • Invoice number (e.g. 40000001)

You can find all of these details on your invoice.


If you are no longer carrying out any regulated activities and apply to cancel your registration as a service provider, you may be entitled to a refund of part of your fee.

None of the following are a cancellation of registration as a service provider. You will not be entitled to any fee refund if you only:

  • cancel a registered manager’s registration
  • remove one or more of your locations
  • cancel registration for individual regulated activities (where you will be continuing to provide others).

A refund is only due once we have processed your application to cancel your registration as a service provider. To apply for a refund, contact

Find out more

Fees documents

Fees scheme 2019/20

Fees scheme 2019/20 (updated March 2020): Guidance for providers

The 2019/20 fees scheme and guidance remain valid until further notice

See also

Regulations for providers and managers: Fees

Consultation on fees for 2019/20

Contact us

Contact our National Customer Service Centre if you have questions about fees.