E2. How does the service make sure that staff have the skills, knowledge and experience to deliver effective care and support?
E2.1 Do people have their assessed needs, preferences and choices met by staff with the right qualifications, skills, knowledge and experience?
E2.2 Are staff supported to keep their professional practice and knowledge updated in line with best practice?
E2.3 Do staff and any volunteers have effective and regular mentorship, support, induction, supervision, appraisal and training?