You are here
Learning, improvement and innovation: outstanding
W4. How does the service continuously learn, improve, innovate and ensure sustainability?
Characteristics of services we would rate as outstanding in this area
There is a particularly strong emphasis on continuous improvement. The views of people using the service are at the core of quality monitoring and assurance arrangements. Innovation is celebrated and shared.
There is ample evidence that learning from concerns and incidents is a key contributor to continuous improvement.
- Last updated:
- 05 October 2017