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How we inspect services: adult social care services

Categories:
  • Organisations we regulate

Residential services

Comprehensive inspections

The inspector reviews the information we hold about the service and contacts relevant stakeholders and professionals for their feedback before carrying out an inspection site visit. During the site visit, the inspector speaks with people using the service and their visitors, staff, volunteers and visiting professionals to assess all of the key questions. They also review relevant records and inspect the layout, safety, cleanliness and suitability of the premises, facilities and equipment.

Focused inspections

Focused inspections broadly follow the same process and use the same methods as a comprehensive inspection, but focus on one or more specific key questions (always including well-led) rather than all of them.

Community services

Comprehensive inspections

The inspector reviews the information we hold about the service. They contact people who use the service, care staff, relevant stakeholders and professionals for their feedback. They do so by telephone or by visiting them in person. The inspector also visits the service’s office and reviews relevant records.

Focused inspections

Focused inspections broadly follow the same process and use the same methods as a comprehensive inspection, but focus on one or more specific key questions (always including well-led) rather than all of them.

Feedback on the visit

At the end of the inspection visit, the lead inspector (and inspection team) will meet with the registered manager and/or other appropriate members of staff to provide feedback. This is high-level initial feedback only, illustrated with some examples.

At the meeting with the registered manager and/or other staff, the inspector will:

  • thank them for their support and contribution and tell them about any issues that were escalated during the visit or that require immediate action
  • tell them if we need additional evidence or if we need to seek further specialist advice in order to make a judgement
  • tell them about any plans for follow-up or additional visits (unless they are unannounced)
  • explain how we will make judgements against the regulations
  • explain the next steps, including how we process the draft inspection report
  • answer any questions from the provider

This feedback will not include information about ratings. We will carry out further analysis of the evidence before we can reach final judgements on all the issues and award ratings. The site visit is one element of the inspection, and information may be received after the site visit which we may report on.

Last updated:
29 June 2018

 


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