How staff, teams and services work together: requires improvement

E4. How well do staff, teams and services within and across organisations work together to deliver effective care, support and treatment?

Characteristics of services we would rate as requires improvement in this area

The service is inconsistent in its approach when people move between services or use more than one service.

Care and support is not always properly planned and coordinated when people move between different services. Systems and processes may be inconsistent, such as how records and information should be shared, or the staff lack skills or training to coordinate care and support.

Some people do not know which service to contact about their care and support.