End of life care: inadequate

R3. How are people supported at the end of their life to have a comfortable, dignified and pain-free death?

Characteristics of services we would rate as inadequate in this area

The service does not consistently engage people in planning their end of life care, or record and act on individual wishes.

Staff do not involve health care professionals to help people to have a comfortable, dignified and pain-free death.

The care and treatment provided by the service is task-centred rather than in response to people's individual end of life needs and preferences.

The service does not ensure that people who may be approaching the end of their life are supported and their care and treatment managed in a way that meets their health, social or cultural needs, wishes and preferences. Training and development about human rights and diversity is either not provided or is inadequate.

There is no consideration for diverse needs for end of life care. There is a generic approach in place for all people.

People's religious beliefs and preferences are not known or are not respected.

When someone dies, no support is offered to people's family, friends and other carers, or to staff.