Accessible premises: outstanding

E5. How are people supported to live healthier lives, have access to healthcare services and receive ongoing healthcare support?

Characteristics of services we would rate as outstanding in this area

The service uses innovative methods to engage people in discussions and decisions about the environment they live in or use. This means people's environment reflects their individual preferences and culture, and supports their needs in the way they choose.

The service is designed around people's needs and wishes and uses innovative ways to help people to be as independent as possible. Where possible or appropriate, people are encouraged to help with decorating or furnishing the premises.

There are different areas for people to use for their preferred activities, and private space to spend time with their families or visitors, or to have time alone. All areas are maintained and decorated to a high standard, in a way that people have asked for, and take into account people's cultural needs for how the space is used. Space is maximised and used creatively to promote independence.

New equipment and technologies are used to support the delivery of high-quality care and independence. This is personalised so the equipment used is the most suitable for individuals. People are able to do more things independently, or carry out existing tasks more comfortably, easily or quickly.