Urgent and emergency care (UEC) services across England have been, and continue to be, under sustained pressure.
In response, we are undertaking a series of coordinated inspections, monitoring calls and analysing data within local areas. This helps us identify how local services work together to ensure patients receive safe, effective and timely care.
This is part of a pilot that tests a coordinated, multidisciplinary approach to assessing services across an Integrated Care System (ICS). An ICS consists of all healthcare partners in a specific geographical area including, but not limited to:
- care homes
- GP practices
- NHS111 providers
- community services
- mental health services
- NHS trusts including ambulance services.
These inspections help us see how services respond to the challenges they face as individual providers, but that require a system wide response. They also support ICSs to better understand the journey people experience when seeking urgent care. This helps identify where they can make improvements.
Each provider receives their own report with our findings, which includes a system summary. We do not produce separate reports for each ICS as a whole.