How we do our job

Page last updated: 12 May 2022
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Although we inspect and regulate different care services in different ways, there are some things we do that apply across all services.

The way we regulate care services involves:

  • Registering people that apply to us to provide services.
  • Using data, evidence and information throughout our work.
  • Using feedback you've given us to help us reach our judgements.
  • Inspections carried out by experts.
  • Publishing information on our judgements. In most cases we also publish a rating to help you choose care.
  • Taking action when we judge that services need to improve or to make sure those responsible for poor care are held accountable for it.