Collaboration in urgent and emergency care

Published: 28 January 2021 Page last updated: 2 February 2021

In the autumn of 2020, we looked at how providers were working together in urgent and emergency care (UEC). Winter and the pandemic now place UEC services under exceptional pressure. It's against this context we're publishing examples of the innovation and creative approaches we've found so far.

Read the full document

What we did

To carry out the reviews, we looked at data, talked to providers and sought views from local Healthwatch.

These reviews took place earlier in the pandemic and in different circumstances to those experienced now.

What we found

Local areas we looked at
  • Cheshire and Merseyside Health and Care Partnership
  • Hampshire and the Isle of Wight
  • Cornwall and the Isles of Scilly
  • Northamptonshire Health and Care Partnership
  • Herefordshire and Worcestershire
  • East London Health and Care Partnership
  • Suffolk and North East Essex
  • West Yorkshire and Harrogate

Our findings explore:

  • keeping people safe
  • public messaging
  • supporting people's mental health needs
  • tackling inequalities
  • including adult social care in UEC planning
  • effective governance
  • keeping staff safe
  • good use of technology
  • supporting children and young people
  • capturing system learning