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We use surveys to find out what people think of the NHS healthcare services that they use.

The results help assess NHS performance. We also use them for regulatory activities such as registration, monitoring ongoing compliance and reviews.

You can find out about our most recently published surveys below.

Maternity services survey 2018

Published: January 2019

This survey looked at the experiences of more than 17,000 women who had a live birth in early 2018. We found that:

pregnant woman
More women were asked how they were feeling emotionally during their antenatal care.
Holding hands
Most women were treated with respect and dignity and had confidence and trust in staff.
Less positive
Experiences of postnatal care, either in the hospital or at home, were less positive than other stages of the maternity pathway.
Information provision and communication around infant feeding could be improved.

Community mental health survey 2018

Published: November 2018

This survey gathered information from 12,796 people who received community mental health services between September and November 2017.

The majority of people knew who to contact during a crisis, but not everyone received the help they needed.
Worse than average
Younger people (aged 18-35) and those diagnosed with non-psychotic chaotic and challenging disorders consistently reported worse than average experiences.
Many people had not seen NHS mental health services enough for their needs in the last year.
Weakest areas
Being supported with physical health needs and financial advice or benefits remain some of the weakest areas.

Adult inpatient survey 2017

Published: June 2018

This survey looked at the experiences of 72,778 people who were discharged from an NHS acute hospital in July 2017.

Thumbs up
The quality of communication between medical professionals (doctors and nurses) and patients continues to improve.
Thumbs down
The experience of patients who have mental health conditions continue to be poorer than for other patient groups.
More patients felt they had privacy when discussing their condition in hospital than in previous years.
Preparation for, and information around, leaving hospital remains one of the weakest areas of patient experience for adult inpatients.

Children and young people's survey 2016

Published: November 2017

This survey looks at the experiences of children, young people and their parents and carers attending hospital for treatment as an inpatient or day case.

Thumbs up
Overall, children, young people and their parents or carers reported good experiences of care.
The majority of children and young people were positive about the ways in which hospital staff communicated with them.
Staff not always available
Children and young people were not consistently involved in making decisions about their care and treatment.
Lack of involvement
A small proportion (1%) of children and young people spent most of their hospital stay on an adult ward.

Emergency department survey 2016

Published: October 2017

This survey collected information on the experiences of more than 45,000 patients who had received care from an emergency department in September 2016.

Most people were positive about the quality of interactions with doctors and nurses.
Thumbs up
People were positive about information and communication while in the emergency department.
Pain relief
Some patients felt they waited too long to receive pain relief.
Thumbs down
Information provision when leaving the emergency department remains a problem for many patients.

Trends in the Adult Inpatient Survey 2005-2014

Published: November 2015

This analysis looks at the experiences of people receiving adult inpatient services over a ten year period.

Thumbs up
Patients’ experiences of care have generally been good.
Little change
Most areas we ask patients about have seen little meaningful change or improvement.
Patients report substantial improvements in areas such as cleanliness and mixed sex accommodation.
There have been areas of deterioration, for example in waiting times.

Ambulance survey of Hear and Treat callers 2013/14

Published: 2014

This survey looked at the experiences of over 2,900 people who called an ambulance service in December 2013 and January 2014.

Thumbs up
Most people were positive, but some did not understand or agree with the advice given at the end of the call.
Overall, callers were more likely to agree with the decision to not send an ambulance if they had received a full explanation of the reasons.

Outpatient survey 2011

This survey collected patients' experiences of their most recent visit to an outpatient department.

Thumbs up
More people felt that they were treated with respect and dignity.
Staff need to improve the way they provide information to patients.


Last updated:
29 January 2019


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