The results for some questions asking about contact with staff were positive.

Substantial concerns remain about the quality of care some people using community mental health services receive.

Maternity services survey 2015

Published: January 2016

This survey collected the experiences of over 20,000 women who had a live birth in early 2015. It follows an earlier survey carried out in 2013.

There was an increase in the number of women who said they were always treated with dignity and respect during labour and birth.

More women said they were offered a choice of giving birth in a midwife led unit or birth centre.

There has been an increase in the number of women who said that they saw the same midwife at every antenatal appointment.

More women said they felt they were "always" given the information or explanations they needed whilst in hospital and after the birth of their baby.

Trends in the Adult Inpatient Survey 2005-2014

Published: November 2015

This analysis looks at the experiences of people receiving adult inpatient services over a ten year period.

Patients’ experiences of care have generally been good.

Most areas we ask patients about have seen little meaningful change or improvement.

Patients report substantial improvements in areas such as cleanliness and mixed sex accommodation.

There have been areas of deterioration, for example in waiting times.

Children and young people's survey 2014

Published: July 2015

This is the first national children’s survey conducted by CQC. It represents the experiences of nearly 19,000 children and young people who received inpatient or day case care in 2014

Overall, children and their parents or carers reported good experiences of care.

41% of parents and carers felt staff were not always aware of their child’s medical history before treating them.

32% said staff were not always available when their child needed attention.

Hospitals are not consistently involving older children in making decisions about their care.

Accident and emergency survey 2014

Published: December 2014

This survey collected information on the experiences of almost 40,000 patients who had received care from an accident and emergency department at the beginning of 2014.

Most patients felt that they were treated with respect and dignity and that doctors and nurses cared for them.

Some patients who arrived at A&E in an ambulance waited too long for their care to be handed over to A&E staff.

Some patients waited too long to receive pain relief.

Wide variation in patients' experiences remain between trusts and also between certain patient groups.

Ambulance survey of Hear and Treat callers 2013/14

Published: 2014

This survey looked at the experiences of over 2,900 people who called an ambulance service in December 2013 and January 2014.

Most people were positive, but some did not understand or agree with the advice given at the end of the call.

Overall, callers were more likely to agree with the decision to not send an ambulance if they had received a full explanation of the reasons.

Outpatient survey 2011

This survey collected patients' experiences of their most recent visit to an outpatient department.

More people felt that they were treated with respect and dignity.

Staff need to improve the way they provide information to patients.