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We use surveys to find out what people think of the NHS healthcare services that they use.

The results help assess NHS performance. We also use them for regulatory activities such as registration, monitoring ongoing compliance and reviews.

You can find out about our most recently published surveys below.

Community mental health survey 2021

Published: December 2021

This survey looked at the experiences of people receiving community mental health services in 2020-2021.

Weakest areas
Many people said their mental health worsened due to changes made to their care in response to COVID-19.
People receiving telephone-based care reported worse than average experiences in key areas of care.
Thumbs down
Many results are at their lowest point through the eight-year period 2014 to 2021.
downward trend arrow
In many areas of care, such as access and communication, results have been declining for a number of years and continue to do so.

Adult inpatient survey 2020

Published: October 2021

This survey looks at the experiences of people who stayed at least one night in hospital as an inpatient.

Most people were positive about their overall hospital experience and being treated with dignity and respect.
Thumbs up
The majority of patients reported positive interactions with doctors and nurses.
Information provision at discharge and follow-up care are areas in need of improvement.
Thumbs down
People who were considered frail consistently reported poorer than average experiences.

Urgent and emergency care survey 2020

Published: September 2021

This survey collected information on the experiences of people who received care from urgent and emergency care services in 2020.

Most people continue to be positive about many important aspects of their urgent and emergency care.
Thumbs up
More people reported a ‘very good’ overall experience of care and most people were positive about their interactions with staff.
Pain relief
People were less positive about emotional support, pain management and availability of staff when they felt they needed attention.
Thumbs down
Information provision when leaving A&E or the urgent treatment centre remains a problem for many patients.

Coronavirus (COVID-19) inpatient experience survey

Published: November 2020

The survey captured the views of more than 10,000 adults who were discharged from hospital during April and May 2020. We carried it out to gather feedback to help services and local systems plan for and improve future coronavirus care.

Maternity services survey 2019

Published: January 2020

This survey looked at the experiences of women who had a live birth in early 2019. We found that:

pregnant woman
Interaction with staff has improved over time; women are feeling listened to by midwives and that their concerns are taken seriously
Most women feel that staff respect their feeding choices, and reported higher levels of active support in feeding their baby
Scope for improvement
There remains scope for improvement in postnatal care as women consistently report poorer experience than for the care they received during pregnancy and labour
Mental health
The quality of information around changes to mental health could be improved

Children and young people's survey 2018

Published: November 2019

This survey looks at the experiences of children, young people and their parents and carers attending hospital.

Thumbs up
Overall, children, young people and their parents or carers reported good experiences of care.
The majority of children and young people were positive about communication with hospital staff.
Staff not always available
Children, young people, and their parents were less positive about their, or their child’s, experiences of being discharged from hospital.
Lack of involvement
A small proportion (1%) of children and young people spent most of their hospital stay on an adult ward.

Trends in the Adult Inpatient Survey 2005-2014

Published: November 2015

This analysis looks at the experiences of people receiving adult inpatient services over a ten year period.

Thumbs up
Patients’ experiences of care have generally been good.
Little change
Most areas we ask patients about have seen little meaningful change or improvement.
Patients report substantial improvements in areas such as cleanliness and mixed sex accommodation.
There have been areas of deterioration, for example in waiting times.

Ambulance survey of Hear and Treat callers 2013/14

Published: 2014

This survey looked at the experiences of over 2,900 people who called an ambulance service in December 2013 and January 2014.

Thumbs up
Most people were positive, but some did not understand or agree with the advice given at the end of the call.
Overall, callers were more likely to agree with the decision to not send an ambulance if they had received a full explanation of the reasons.

Outpatient survey 2011

This survey collected patients' experiences of their most recent visit to an outpatient department.

Thumbs up
More people felt that they were treated with respect and dignity.
Staff need to improve the way they provide information to patients.


Last updated:
30 November 2021