What does it take to raise standards in a mental health trust? How can a trust that requires improvement become good or outstanding?

To help answer those questions we visited seven NHS mental health trusts that had achieved significant improvements in their ratings.

At each trust, we interviewed a range of people, including chief executives, medical directors, nursing directors, other clinical and managerial staff, and front line staff. We also spoke to others who knew or worked with the trust, such as local patient or voluntary groups.

Individuals who have made a difference

As our contribution to the celebrations of 70 years of the NHS, we have brought together stories highlighting individuals who made a significant impact on the care people receive.

While it’s the NHS that’s celebrating a birthday, the people working alongside it in adult social care have also played a vital and integral role.

This collection of short case studies is part of a series highlighting the work that individuals - from volunteers, to front line staff to senior leaders - have done to deliver great services across acute and mental health NHS trusts, primary care and adult social care.

About CQC (Easy to read)

Driving improvement: Individuals who have made a difference in mental health trusts PDF | 1.07 MB

Key themes

• Reaction to initial inspection report/rating
  A poor rating for many trusts was a stimulus for improvement. Trusts used the reports as a springboard to make changes.
   
• Leadership
  Trust leaders were clear that improvements had to be owned and driven by staff, but knew they needed to be visible and approachable in order for staff to feel supported.
   
• Governance
  Good leadership and good governance go hand in hand. Most of the trusts featured made changes to their systems and processes to drive improvement and to monitor improvement.
   
• Culture
  Cultural changes were essential to delivering improvement. One of the most valuable changes in the trusts featured was creating an environment in which staff feel able to speak up and speak out; this helped learning and improvement.
   
• Staff engagement and empowerment
  Engaging and empowering staff at all levels was key in improving trusts. Once staff feel they have a part to play and that they are listened to and valued, improvement gathers speed.
   
• Involving patients/people who use services
  Taking the views and experiences of patients and the public into account is vital to making improvements.
   
• Outward looking
  Working with others in the local health and care system and voluntary sector, and recognising that real and lasting improvement depends on organisations working together was a key feature of the improving trusts.
   
• Relationship with CQC
  Most of our trusts acknowledged an improvement in relations with CQC over time. Being able to speak to CQC staff between inspections was seen as helpful and an open relationship encouraged the sharing of concerns and discussions about solutions.
   
• Next on the improvement journey
  Good is not enough for the featured trusts. They all see improvement as a continuous process, and this is about more than aiming for an outstanding rating.