Loughborough care home is rated inadequate for a second time by CQC

Published: 16 December 2022 Page last updated: 19 December 2022

The Care Quality Commission (CQC) has rated Pinglenook Residential Home in Barrow Upon Soar, Loughborough, inadequate for a second time following an inspection in October.

Pinglenook Residential Home is a care home providing accommodation and personal care for up to 16 people aged 65 and over, some who are living with dementia.

CQC carried out the inspection to follow up on action the provider was told to make at the last inspection in April when it was rated inadequate and placed in special measures.

Following this inspection, the service remains in special measures with an overall rating of inadequate. The areas of safe and well-led remain as inadequate, and effective, responsive and caring dropped from good to requires improvement.

Greg Rielly, CQC head of inspection for adult social care, said:

“When we inspected Pinglenook Residential Home, it was concerning and disappointing to see that little action had been taken since our last inspection to improve the quality of care for people. These concerns mainly related to the environment that Pinglenook expected people to live in but also identified issues about people having sufficient food and drink.

“Environmental issues with the building still hadn’t been fixed since the previous inspection. We saw that although refurbishment was happening, the home had failed to manage risks to people’s safety during this time.

“For example, several bedrooms and communal corridors were full of decorating materials, maintenance rubbish and plaster dust which posed a risk to people, especially those with dementia or mobility needs.

“The floor in the dining room was damaged and uneven which posed a trip hazard, there was an unsecured electrical wire hanging from the wall in the lounge and some hot water outlets exceeded maximum safe temperature limits meaning people could burn themselves.

“In addition, many of the toilets and hand wash basins didn’t look clean and were coated in limescale placing people at risk of infection. These risk areas should’ve been identified and fixed by the provider immediately to keep people safe.

“We will continue to monitor Pinglenook Residential Home closely to ensure people are safe. If we are not assured people are receiving safe care, we will not hesitate to take further action.”

Inspectors found:

  • The provider's compliance history since registering with CQC was poor and demonstrated ongoing failures to make and sustain improvements and to ensure people were safe
  • Staff did not always identify when people required medical attention in a timely manner
  • People had limited opportunities to feedback their views and experiences so that these could be acted on
  • Some areas of the premises were not clean
  • Staff did not always follow safe infection prevention and control guidance
  • Some people told us they were bored and did not have enough to do
  • Records were not accurate regarding people’s food and fluid intake meaning it could not be identified if people had enough to eat or drink
  • Care plans were not always reflective of people's needs.


  • Staff were mostly kind and caring and had developed positive relationships with people
  • People received their medicines in a safe way
  • People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

Contact information

For enquiries about this press release, email regional.comms@cqc.org.uk.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.