Further improvements needed at Sheffield care home, following CQC inspection

Published: 6 June 2022 Page last updated: 6 June 2022

The Care Quality Commission (CQC) has rated Rother Valley View in Swallownest, Sheffield inadequate overall following an inspection in March.

Rother Valley View is a care home providing personal care for up to six people. The service provides support to adults with a learning disability and autistic people. The home consists of six self-contained flats in one building. People had access to a communal kitchen, dining and living room and a large enclosed garden.

When the service was inspected last June, it was rated inadequate overall and placed in special measures. The home was also issued with a warning notice to ensure the safety and care of the people living there.

Following the latest inspection in March, the rating remains inadequate overall and for being safe, effective and well-led. The service therefore remains in special measures, which means that it will be closely monitored, both by CQC and the local authority, to ensure people are safe.

Following this inspection, the provider was told to produce a robust action plan outlining when improvements will be made and how they will be embedded.

Debbie Ivanova, CQC’s director for people with learning disabilities and autistic people, said:

“When we inspected Rother Valley View, we found that leaders and staff didn’t consistently support the people using the service, to have maximum choice and control of their lives.

“Additionally, systems for supporting staff weren’t adequate, which led to staff not feeling confident when supporting people who became distressed. There was a lack of management support following incidents, to assist staff in building their confidence and improving peoples care so they don’t happen again.

“During this inspection, improvements to the service were identified and inspectors requested an action plan. Inspectors will continue to monitor service closely to ensure people are safe. If we are not assured people are receiving safe care, we will not hesitate to take further action.”

Inspectors found the following issues at the service:

  • People were not kept safe from avoidable harm because staff and managers failed to report and manage incidents safely.
  • People were not always safe from abuse. Systems and processes to protect people from the risk of abuse were not operating effectively. For example, when incidents of allegations of abuse were known, they had not been reported to the local authority safeguarding team or CQC.
  • Staff had training on how to recognise and report abuse but did not always follow the provider's safeguarding procedure.

During the inspection, two safeguarding referrals were made to the local authority, which had not been previously identified or raised by the managers or staff at the service.

Notes to editors

For enquiries about this press release, email regional.engagement@cqc.org.uk.

Journalists wishing to speak to the press office outside of office hours can find out how to contact our media team. (Please note: the press office is unable to advise members of the public on health or social care matters.)

For general enquiries, call 03000 61 61 61.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.