The Care Quality Commission (CQC) has re-rated The White House Nursing Home in New Malden, Kingston upon Thames as outstanding following an inspection in February.
The White House Nursing Home, which is run by an organisation of the same name, provides accommodation, nursing and personal care to up to 36 older people, specialising in the support of those living with dementia, as well as people with mental health needs, sensory needs and physical disabilities. This inspection was carried out due to the length of time since the previous rating.
Following this inspection, CQC has re-rated The White House Nursing Home as outstanding for how responsive and well-led it is. Safe remained as good, while both effective and caring have been upgraded from good to outstanding.
Catriona Eglinton, CQC deputy director of adult social care in south London, said:
“When we inspected The White House Nursing Home, we found a service that hadn’t only maintained the high standards seen at its previous inspection but had continued to build on them. This reflects the dedication and consistency of the leaders and staff team over the years.
“This care home specialises in supporting people living with dementia, and what stood out most was the depth of understanding staff had for each person. They knew people’s histories, preferences and routines, and used this knowledge to provide care that was truly personalised and respectful.
“We saw how staff supported people to try new experiences and build confidence in ways that mattered to them. For example, one person was supported to go to the circus and the seaside, something they hadn’t previously felt able to do. This showed how staff took time to understand what people wanted and worked creatively to make it possible.
“The service created an environment that reflected its commitment to people’s needs. Staff designed dementia-friendly corridors, personalised bedroom doors to help people find their way, and planned activities so people living with dementia could take part as fully as possible.
“The service worked well with partners. In one example, staff worked with a GP to support a person living with dementia to reduce their use of antipsychotic medicines. This led to the person becoming more engaged with others, taking part in activities and enjoying their meals more.
“All of the staff at The White House Nursing Home should be really proud of the exceptional care they delivered. Other services should look at this report as an example of outstanding practice, to promote improvements across the sector and to support people to lead their best lives.”
Inspectors also found:
- The White House Nursing Home took part in research and innovation, including using digital tools to support activities, remote health monitoring and fluid monitoring to help prevent dehydration.
- Leaders supported staff and created a positive working environment, which helped retain staff and provide continuity of care.
- Staff managed medicines safely, with good management and no recorded errors in the six months prior to inspection.
- Staff received training in dementia care and worked effectively with specialist health professionals to meet people’s changing needs.
- Leaders were visible, inclusive and compassionate, and people and relatives praised the registered manager’s impact on the home’s culture.