A domiciliary care agency in Lincolnshire has been rated as Outstanding, following an inspection by the Care Quality Commission (CQC).
CQC inspected Community Support Services, based in Mablethorpe, in February 2019. Community Support Services provides personal care for adults with a learning disabilities or autistic spectrum disorder living in their own homes in the community. At the time of our inspection the service supported 19 people.
The inspection found that residents benefitted from safe, effective, caring, responsive and well-led care.
A full inspection report has been published on CQC’s website: www.cqc.org.uk/location/1-127620003
Under CQC’s programme of inspections, all adult social care services are given a rating according to whether they are safe, effective, caring, responsive and well-led. Community Support Services, which is run by Linkage Community Trust, has been given an overall rating of Outstanding. It is rated Outstanding for being safe, caring and well-led. It is rated Good for being effective and responsive.
Rob Assall-Marsden, CQC Head of Inspection for Adult Social Care in the central region, said:
“Our inspection team was very impressed by the level of care and support offered by Community Support Services.
“We found people received person-centred care from staff who were exceptionally caring and compassionate.
“The service had been developed and designed in line with the principles and values of ‘Registering the Right Support’ and other best practice guidance which reflect the need for people with learning disabilities and autism to live meaningful lives that include control, choice and independence. People using the service receive planned and co-ordinated support that was appropriate and inclusive.
“People were at the heart of their care and involved in its planning. We saw that their preferences were always considered and each person was treated as an individual; with their physical, social, emotional and spiritual needs valued and respected by staff.
“Staff worked with people to promote inclusion with community groups with the goal of achieving the best outcomes for people. Their choices and wishes were recognised and people were actively encouraged to share their views and give feedback regarding their support.
“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”
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