Privacy and dignity: requires improvement

C3. How is people's privacy and dignity respected and promoted?

Characteristics of services we would rate as requires improvement in this area

Staff do not see people's privacy and dignity as a priority. They do not always understand the need to make sure that people's privacy and dignity is maintained. While this may not be intentional, it results in people not always feeling they are respected or valued.

Staff do not always respect people's privacy and confidentiality.

Staff may focus on the task rather than treating people as individuals.

Services are inconsistent at times, and people do not always know who will be helping them.

People are not encouraged to manage their own care.