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2010 NHS staff survey

16 March 2011
  • Public

Read about the findings collected from the 2010 NHS staff survey.

This is the eighth annual survey of NHS staff. The results help trusts to review and improve the experiences of their staff, enabling them to provide better care to patients.

54% (of the 306,000 staff contacted) responded to the survey. Among these staff:

  • 77% have had appraisals in the last 12 months (69% in 2009).
  • 64% are happy with the standard of care provided by the trust (an increase from 62% in 2009).
  • 68% say hot water, soap and paper towels are ‘always’ available when they need them (compared to 71% in 2009). The proportion of staff saying hot water, soap and towels are ‘always’ available for patients has also dropped from 63% in 2009 to 60% in 2010.
  • 41% have good opportunities to develop in their work (compared with 44% in 2009).
  • 28% said that they will look for a new job in the next 12 months (compared with 22% in 2009).
  • 8% overall reported experiencing physical violence from patients, relatives or other members of the public, while 15% said they had been subjected to bullying, harassment and abuse.
Last updated:
29 May 2017