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York care home is rated Outstanding by the Care Quality Commission

Published:
22 January 2016
Service:
Christmas Lodge
Categories:
  • Media

The Care Quality Commission has rated Christmas Lodge care home at Mount Vale, York, as Outstanding following an unannounced inspection in October.

Christmas lodge specialises in providing care and support for up to 15 people who have enduring mental health difficulties.

The care home has been rated Outstanding for being caring and responsive. A full report of the inspection has been published.

Inspectors found that people received care and support from staff who knew and understood their histories, their preferences, and their hopes and goals. One person had wanted to go on a jet ski – and the staff arranged it. Another had asked to go paragliding when on holiday. Staff looked at the risks involved and supported the person in doing this.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“Christmas Lodge has been providing an outstanding service to the people in its care. We observed warm, caring, kind interactions throughout our inspection.

“We saw many examples where the care delivered was responsive to people’s needs. People consistently told us that, when they raised ideas or suggestions to staff, they were supported so that this could happen.

“It is quite clear that people’s dreams and aspirations were considered alongside their day to day care needs – and that is what makes this care home outstanding. I congratulate the providers and all their staff on this achievement.”

Ends

For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519 or 07881656012. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Since launching its new programme of inspections using specialist inspection teams, CQC has published ratings on more than 12,000 adults social care services. Of those, less than 1% have been rated Outstanding.
 

Since 1 April 2015, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings.