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Worcester domiciliary care service is rated Outstanding by the Care Quality Commission

10 May 2017
Home Instead Senior Care
  • Media,
  • Care in your home and supported living

The Care Quality Commission has found the quality of care provided by Hamax Ltd in Malvern Gate, Worcestershire, to be Outstanding overall following an inspections in February and March.

Home Instead Senior Care is run by Hamax Ltd. The service provides personal care to people living in their own homes in the community. It's primary focus is to provide a service to older and younger adults who live with dementia and other conditions. At this inspection, 75 people were receiving support with personal care.

Inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care. A full report of the inspection has been published on our website.

Under CQC’s programme of inspections, all adult social care services are being given a rating according to whether they are safe, effective, caring, responsive and well-led. Hamax Ltd was rated Outstanding overall, Outstanding for being caring and well-led and Good for being effective, responsive and safe.  

Acosia Nyanin, CQC’s Head of Inspection for Adult Social Care in the central region, said:

“Our inspection team were really impressed by the level of care and support offered at Hamax Ltd."

“Relatives we spoke with informed us that staff showed a high level of compassion towards their family members. All the people we spoke with explained how staff went over and above what they expected from them and they couldn't ask for anything more."

“People and their families completed life journals with staff as a renaissance tool and to capture family traditions, celebrations and their feelings about life. This supported staff to know people well and to respect their cultural and spiritual needs."

“The management team listened to the views of people using the service, relatives and staff and made changes as a result. There were systems in place to monitor the quality of the service to aid continuous improvement."

“One person explained how when they needed extra support this was arranged easily and quickly as they wanted. Another person told us how they had been in hospital and decided to return home quickly, they said one call to the office and their support was arranged straight away."

“The service used innovative methods to maintain links with the community to sustain best practice and share knowledge and skills."

“All of this meant people received a high standard of care, which is why it has been rated Outstanding.”

Andrea Sutcliffe, CQC's Chief Inspector of Adult Social Care, said:

“The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements."

“An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”


For further information, please contact Regional Engagement Officer, Helen Gildersleeve, on 0191 233 3379.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.