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Wiltshire care home rated Outstanding by the Care Quality Commission

18 November 2016
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Greengates in Westbury, Wiltshire to be Outstanding following an inspection in September 2016.

Inspectors rated Greengates Outstanding for being caring and responsive to people’s needs and Good for being safe, effective and well-led.

Deborah Ivanova, Deputy Chief Inspector of Adult Social Care, said:

“Greengates demonstrated that they were a compassionate and innovative service who exceptionally supported older people and had a real awareness of the issues people face when living with dementia.

“It was encouraging to see that people were cared for by skilled and knowledgeable staff who were creative and pro-active in their approach. The service fully supported people to remain active, independent and to follow their interests. There was a wide range of activities available that brought positive outcomes and pleasure to people’s lives.

“The service continuously worked to empower and improve people’s quality of life. People enjoyed the care that this service delivered, enjoyed socialising, having fun with interesting things to do and learn. The team should be extremely proud of the work they do. I congratulate the staff at Greengates for achieving our highest rating.”

The management offered a strong and effective leadership, and made sure that people were involved in making decisions about their care and the running of the home.

Activities were designed to stimulate conversations, promote interaction. Activities were designed to engage with people and their interests. The activities coordinator used their knowledge and skills to bring out people’s personalities, communication, sensory, emotional well-being and to improve the overall quality of people’s lives.


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574 or, for media enquiries, call the press office on 020 7448 9401 during office hours.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers must display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.