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Whitby care home is rated Outstanding by the Care Quality Commission

Published:
29 January 2016
Service:
Peregrine House
Categories:
  • Media

The Care Quality Commission has rated Peregrine House in Whitby, North Yorkshire, as Outstanding following an unannounced inspection in October.

Peregrine House is a care home which provides personal care for up to thirty six people who have dementia related conditions in addition to physical care needs.

The care home has been rated Outstanding in all five key questions. A full report of the inspection has been published on this website.

People told inspectors they felt safe and emotionally supported by the staff and management. Certain staff were appointed to be champions in key areas to anticipate and adapt the service to people’s changing needs, also to ensure risks to people were well managed and identify, research and source best practice and training needs. There was a strong focus on person centred care and supporting people to have a good quality of life with minimal restrictions as possible, supported by an experienced and robust management that performed consistently well, and received recognised awards.

Debbie Westhead, Deputy Chief Inspector for Adult Social Care in the North, said:

“We observed warm, caring, kind interactions throughout our inspection, and many people spoke positively about the care being provided and were very happy. Everyone at Peregrine House should feel proud of the work they do.

“We saw many examples where the care was delivered in a thoughtful and respectful way which met with people’s needs. People consistently told us that, when they raised ideas or suggestions to staff, they were supported so that this could happen.

“It is clear that people are at the heart of the service’s values and they strived to ensure people are provided emotional as well physical care, and to help them enjoy their lives with little restriction.

It is for this and many other reasons why the service has received the highest rating we can give.”

Ends

For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519 or 07881656012.

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Since launching its new programme of inspections using specialist inspection teams, CQC has published ratings on more than 12,000 adults social care services. Of those, less than 1% have been rated Outstanding.


Since 1 April 2015, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. Further information on the display of CQC ratings.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.