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West Yorkshire Care Home, rated as Inadequate by CQC

15 May 2015
  • Media

The Care Quality Commission (CQC) has told West Villa Residential Home in Wakefield, West Yorkshire, that it must make improvements or face further enforcement action.

Inspectors visited the home, operated by West Villa Residential Home Limited, unannounced in February 2015, to check on improvements required at a previous inspection. Visiting inspectors found that the home was failing to provide care which was safe, effective, caring, responsive or well led and action had not been taken to address the issues of concern previously identified.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, West Villa Residential Home has been rated as Inadequate.

A full report of the latest inspection has been published on the CQC website this week.

Inspectors concerns included:

  • Staff had insufficient training to support people safely and lacked knowledge of the Mental Capacity Act 2005, this meant people were not kept safe from inappropriate care.
  • People living at the home were not always treated with respect and their dignity and rights were not adequately promoted.
  • Communal areas of the home and some bedrooms smelled strongly of urine and staff did not give prompt attention to people’s personal hygiene needs.
  • While incidents and accidents were being recorded, there was limited evidence of any action taken by the provider to analyse this information and identify measures that could be put in place to prevent re-occurrence.
  • Required risk assessments and personal care plans were either of poor quality or not completed which meant people were not safe in the event of an emergency.
  • Checks carried out on staff as part of the provider's recruitment processes had not always been carried out to an appropriate standard before staff began work at the home.
  • Adequate support to eat and drink was not always provided and staff were not familiar with people’s specific nutritional or dietary needs.
  • Care records were poorly developed and showed no information on peoples current care needs, little work on assessing their needs had been made.
  • Systems in place to assess and monitor the quality of service that people received were not robust.

As a result of these findings CQC is currently considering the need for regulatory action against the provider and will report in due course on any action they do decide to take.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North said:

“It is unacceptable that the provider has not made significant improvements since the previous inspection and has allowed the quality of care to deteriorate.

“The people receiving care at West Villa Residential Home are entitled to services which are safe, effective, caring, well led, and responsive to their needs. The provider should have systems in place to ensure the staff have up to date and relevant training and that care is planned and delivered in a way that meets people’s needs.

“We have told the provider that they must take action to resolve the issues we have identified as a priority and we are monitoring the situation closely in liaison with the local authority to ensure people are safe from any immediate risk.

“As a result of our findings we are currently considering the need for further enforcement actions however, we cannot provide details at this stage due to legal reasons.”

When we propose to take enforcement action, our decision is open to challenge by the provider through a variety of internal and external appeal processes. We will publish a further report on any action we take.


For further information please contact CQC Regional Communications Officer Mark Humphreys on 0191 233 3519.

Last updated:
29 May 2017

Notes to editors


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CQC has published a full report at


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. For further information on the requirement for providers to prominently display their CQC ratings, please visit:


In October 2014, CQC began to roll out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.