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West London GP practice rated as outstanding by the Care Quality Commission

18 June 2015
Cuckoo Lane Practice
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Cuckoo Lane Practice to be Outstanding following an inspection carried out in January 2015.

Inspectors found that the practice was providing a safe, caring, effective and well-led service that was particularly responsive to the needs of the local community.

Cuckoo Lane Practice provides a primary medical service to patients living in and around Ealing, West London.

A full report of the inspection has been published today.

Under CQC’s new programme of inspections, all primary medical services in England are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The report on Cuckoo Lane Practice highlights a number of areas of outstanding practice, including:

  • Regular spirometry tests, weekly clinics for patients registered at other local practices and support for patients to maintain self-management plans has led to improved symptom control and reduced hospital admissions for 25% of patients with lung disease.
  • Targeted treatment and support for local patients with a mental illness is offered to enable more integrated care outside of hospital settings. The transfer of care has led to 19 local patients previously receiving secondary care, now getting direct treatment from their local practice.
  • Integrated care is provided for older patients through a dedicated Age UK support worker being based at the practice three days a week, providing care for older patients living alone. Transport is also provided, to help patients that are house bound or have difficulty travelling to the practice, attend appointments.

Michele Golden, Head of General Practice Inspection for London, said:

"We found that the Cuckoo Lane Practice is providing an Outstanding service, particularly for people whose circumstances may make them vulnerable.

“We were particularly impressed with the practice’s work to initiate positive service improvements for local patients and the commitment of all staff to continuously seek improved outcomes for local people.

“Staff demonstrated a sound understanding of the differing needs of their patients and reflected these needs when planning and delivering services. This is a great example of what outstanding care looks like.”


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Last updated:
29 May 2017

Notes to editors

CQC has published a full report on Cuckoo Lane Practice.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.