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Wellburn House in Stockton-on-Tees rated Inadequate by the Care Quality Commission

20 June 2016
  • Media

The Care Quality Commission (CQC) has put Wellburn House, Stockton-on-Tees into special measures to protect people, after rating them as Inadequate after inspection visits in March and April this year.

Wellburn House is a 90 bedded purpose built two storey care home. It has two units; the ground floor unit for people with personal care needs and the first floor unit for people living with dementia.

We previously inspected Wellburn House in November 2015 and told the service that they must make improvements to protect the safety and welfare of residents. At our latest inspection we found the service had failed to make these improvements, which is why we have put the care home into special measures.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. We ask five questions, are services; safe, effective, caring, responsive and well led. Overall, Wellburn House has been rated as Inadequate.

The full report from the inspection can be found here on our website:

The report identifies a number of areas in which improvements are required, including:

  • The service was not safeguarding people living at the service from abuse and improper treatment.
  • People were being deprived of their liberty without lawful authority.
  • Medicines were not always managed safely for people and records had not been completed correctly. People did not receive their medicines at the times they needed them and in a safe way. Medicines were not administered and recorded properly.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said:

“People are entitled to services which provide safe, effective, compassionate and high quality care.

“We found that the care provided at Wellburn House fell short of what we expect services to provide. We have told the registered provider, Akari Care Limited that they must take action to resolve the issues we identified.

“Our first instinct is to make sure the service improves, but we must also take action to protect people when we are worried about their safety.

“We will continue to monitor the provider’s progress in making the necessary improvements to ensure that people living at the service receive the quality of care they are entitled to expect.”

Services placed in special measures will be kept under review. In terms of our enforcement actions, we have asked this provider to notify CQC of safeguarding matters and significant events . If insufficient action is taken to address these issues we will take further action in line with our enforcement procedures.


For further information please contact CQC Regional Communications Officer Kerri James by email or by phone on 07464 92 9966. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Since 1 April, providers have been required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.