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Warwickshire care home is rated as Inadequate by CQC

24 December 2014
Haven House Residential Home
  • Media

The Care Quality Commission (CQC) has told Haven House Residential Home in Warwick it must make improvements or face enforcement action.

During an unannounced inspection in October, inspectors found that the home was failing to provide care which was safe, effective, caring, responsive or well led.

A full report of this inspection has been published on the CQC website.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall Haven House Residential Home has been rated as Inadequate.

The report identified a number of areas where improvements are required:

  • The provider must ensure appropriate arrangements are in place to cover unplanned staff absences.
  • The home needs to operate an effective quality assurance monitoring system.
  • The provider must ensure premises are maintained to provide a suitable and safe environment.
  • Resident and staff records need to be stored more securely.
  • The provider must ensure an effective system to prevent and control the risks of infection is put in place.
  • Improvements regarding the home’s management of medicines are required.
  • An effective staff recruitment process needs to be implemented to ensure staff are suitable and of good character.

Sue Howard, Interim Deputy Chief Inspector of Adult Social Care, said:

“We found that the care provided at Haven House Residential Home fell short of what we expect services to provide. We have told the home they must take action to resolve the issues we identified.

"Although many people said staff treated them with kindness and compassion, we found examples where people’s needs had not been met and where people had not been protected against risks associated with cleanliness and infection control. We also found that the service’s recruitment processes and record keeping needed to be improved.

“We have made it clear that we will return to the home to check that the necessary improvements have been made. If not, we will take further action to make sure people living there receive care which is safe, effective, caring and responsive to their needs.”


For media enquiries, contact Helen Gildersleeve on 0191 233 3379 or the CQC press office on 020 7448 9401 during office hours or out of hours on 07917 232 143. For general enquiries, call 03000 61 61 61.

Last updated:
30 May 2017

Notes to editors

CQC has rolled out its new inspection regime for adult social care services across England, using specialist teams who will inspect and rate services against what matters to the people who use them. For further information, please visit: Making the 'Mum Test' real: CQC sets out its new model for inspecting adult social care.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.