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Wards for people with learning disability and autism rated Outstanding by CQC

14 June 2017
Central and North West London NHS Foundation Trust
  • Media,
  • Hospitals,
  • Mental health hospital services

The Care Quality Commission has rated wards for people with learning disabilities or autism provided by Central and North West London NHS Foundation Trusts as Outstanding following its latest inspection.

Central and North West London NHS Foundation Trust provides healthcare, including mental health services, to three million people in London, Milton Keynes and Buckinghamshire.

This inspection focussed on services based at Kingswood Centre in the London Borough of Brent, as part of CQC’s ongoing mental health inspection programme.

This report is available from the following link: Wards for people with learning disabilities or autism

All core service reports are also available on our website.

At the previous inspection, CQC had rated the service as Good overall.

Jane Ray, Head of Hospital Inspection for mental health services in London, said;

“Since our previous inspection in February 2015 Central and North West London NHS Foundation Trust has made a concerted effort to ensure positive improvements are embedded into the fabric of the organisation. They have turned a good service into an exemplary one. Our inspectors were really impressed with how the trust placed patients at the heart of the service."

“We found that the trust actively involved patients in their care planning and there was a strong focus on recovery. The wards provided excellent support through evidenced-based therapeutic treatment.  It was recognised that developing staff skills was integral to providing high quality care and supported staff through appraisals and specialist training."

“The culture on the wards was positive, open and inclusive. Staff actively involved people in every aspect of their care to improve patient outcomes and to ensure their voices were heard."

“There has been a reduction in re-admission rates by developing a comprehensive plan to support patients leaving the service. It was evident that staff embedded the values of the trust in all aspects of their work and I congratulate them for achieving our highest rating.”


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
14 June 2017

Notes to editors

Whenever CQC inspects it will always ask the following five questions of every service:
  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?
Since 1 April, registered providers of health and social care services have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.