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Wallsend GP Surgery rated as Outstanding by the CQC

13 August 2015
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by The Village Green Surgery, in Wallsend, Tyne and Wear, to be Outstanding following an inspection in March 2015.

Under CQC’s programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

The inspection team, which included a specialist advisor with experience of practice management, rated the services provided by The Village Surgery as Outstanding overall and Outstanding for providing services to older patients, and to people with long term conditions.

A full report of the inspection has been published today.

The surgery located at The Green in Wallsend serves over 9,700 patients.

The report highlights a number of areas of outstanding practice, including:

  • The practice worked with local care homes to optimise the beneficial use of medicines for older people. The practice calculated that this work had resulted in a 17% decrease in medicines prescribed, with no untoward effects reported. The results of this project were reported on at the National Pharmacy Congress conference in April 2015 as an area of good practice.
  • The practice directly employed a pharmacist whose support had led to improvement in outcomes for patients.
  • The multi-disciplinary diabetic clinic, which supported good outcomes for patients with diabetes. Patients had access to advice from the dietician and retinal screening during the clinic and following the clinic the diabetic team met to discuss any concerns or queries.
  • There was strong evidence throughout the practice that team spirit and motivation was high. Of particular note was the general feeling of ‘all of us feel valued and of equal importance’.

Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:

“I am delighted to highlight the exceptional standard of care which is being provided by The Village Green Surgery.

“Feedback from patients was excellent and staff made every effort to fully involve them in their care and decisions about their treatment.

There was a strong learning culture at the practice and staff were highly motivated and committed to improving quality of care.

“We were particularly impressed with the practice’s approach to adopting and championing new initiatives that would help to improve outcomes for patients.

“Staff demonstrated a sound understanding of the differing needs of their patients and reflected these needs when planning and delivering services.  This is a great example of what outstanding care looks like.”


For further information please contact Kirstin Hannaford on 0191 233 3629.

For media enquiries about the Care Quality Commission, please call the press office on 020 7448 9401 during office hours. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. (Please note: the duty press officer is unable to advise members of the public on health or social care matters). For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors

CQC has published a full report on The Village Green Surgery.

Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?


For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.