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Two West Yorkshire GP practices are rated as Outstanding by the Care Quality Commission

Published:
19 November 2015
Service:
Dr Watson & Partners, Ferrybridge Medical Centre
Categories:
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission has found the quality of care provided by two West Yorkshire GP practices to be Outstanding following inspections carried out in September 2015.

Inspectors rated Dr Watson and Partners, Pontefract as outstanding for effectiveness, responsiveness and good for caring, safety and well-led. Overall, the practice was rated as Outstanding. The Ferrybridge Medical Practice, Wakefield was rated outstanding for responsiveness and well-led and good for safety, effectiveness and safety. Overall, this practice was rated as Outstanding. Full reports of both inspections have been published today.

Under CQC’s programme of inspections, all England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

A common feature of both practices was the way in which they used feedback from their respective patient participation groups.

The report on Dr Watson and Partners highlights a number of areas of outstanding practice including:

  • The practice held a weekly dedicated Dementia ‘memory’ clinic. All staff and the PPG had received dementia training.
  • The practice had a health trainer to support weight management, alcohol reduction and smoking cessation and could demonstrate this had a positive impact for patients using this service.
  • The practice offered enhanced services including a prostate clinic and bladder scanning service, joint service and in-house physiotherapy, audiology and ultrasound services.

In respect of the Ferrybridge practice, the outstanding practice included:

  • The practice had identified a gap in the sexual health service in the area. An advanced nurse practitioner (ANP) had been recruited to improve access to advice and support, particularly for young people. The nurse had worked with the Terence Higgins Trust to commence a weekly youth clinic for patients under the age of 18 years.
  • The practice offered separate advice lines for children and those with long term conditions during opening hours. These were staffed by the ANPs. This enabled patients to access clinical support and advice and where necessary and appropriate be prescribed medicines. Patients said they found this to be a very useful service.

Sue McMillan CQC’s Deputy Chief Inspector of General Practice in the North says:

“It is clear that these practices are serving patients very well. Common themes of using patient feedback to improve services and patients being able to get urgent appointments when needed emerged from both inspections.

“It is always encouraging to report innovative practice and in the case Dr Watson the surgery used additional qualified staff such as advanced nurse practitioners (ANP) and physician assistants - this helped the practice to offer an appointment system that was flexible to the health needs of patients.

“At Ferrybridge they had pioneered GP and advanced nurse practitioner (ANP) appointments at Pontefract General Infirmary (A common venue where patients go to the accident and emergency department). GPs and advanced nurse practitioners from the practice had help to fulfil the rota for these clinics.

The GPs told us this had reduced attendance at accident and emergency.

“It is clear a great deal of planning and hard work has paid off in making a real difference to patients – which is why we have found both practices to be Outstanding.”

Ends

For media enquiries, David Fryer 07901 514220 or call the CQC press office on 020 7448 9401 during office hours or out of hours on 07917 232 143. For general enquiries, call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


CQC has published a full report on Dr Watson and Partners and Ferrybridge Medical Practice,


Since 1 April, providers have been required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. Further information on the requirement for providers to prominently display their CQC ratings.


In July 2015 CQC launched a new online toolkit for GPs, featuring examples of outstanding practice that inspectors have found in GP surgeries across England. The toolkit, at www.cqc.org.uk/outstandingprimarycare, intends to provide real-world, illustrative examples of high quality general practice that other providers can refer to.


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.