Tynemouth Medical Practice in Tottenham has been rated Inadequate overall by the Care Quality Commission.
The practice, which looks after more than 10,000 people in the London borough of Haringey, was rated Inadequate for being effective, caring, responsive and well-led. It was rated Requires Improvement for being safe.
Not all non-clinical staff that needed one had received an appraisal within the last year - the practice did promise that would be rectified quickly.
The practice had not completed actions identified in its fire risk assessment.
The provider had failed to introduce a system to undertake regular audits of unusual prescribing, quantities, dose, formulations and strength for controlled drugs in line with national guidelines.
The practice’s performance for people experiencing poor mental health had declined significantly.
Patient feedback received via the National GP survey found that satisfaction levels were, in some areas, significantly below local and national averages, for example 52% of respondents answered positively about the overall experience of the practice, compared to local and national averages of 80% and 84%, respectively.
Patients were not always able to get an appointment with the GP of their choice.
The practice had made no substantive progress in improving access either by phone or its online service.
The provider must now:
- Establish systems and processes to ensure good governance in accordance with the fundamental standards of care.
- Ensure sufficient numbers of suitably qualified, competent skilled and experienced people are available to meet the required standards of care and treatment.
Head of Inspection for Primary Medical Services in London, Antony Hall, said: “Tynemouth Medical Practice remains in special measures. Services placed in special measures will be inspected again within six months.
“It is always especially concerning when a previously good practice deteriorates as we have found here. The service will be kept under review and if needed could be escalated to urgent enforcement action.”
You can read the inspection report in full on CQC’s website by clicking at: www.cqc.org.uk/sites/default/files/new_reports/AAAJ2718.pdf
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