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Sutton Valence Surgery rated Outstanding by the Care Quality Commission

30 November 2017
Sutton Valence Surgery
  • Media,
  • GP and GP out-of-hours services

The Care Quality Commission (CQC) has found the quality of care provided by Sutton Valence Surgery in Maidstone, Kent to be Outstanding following an inspection in August 2017.

Inspectors rated the care at Sutton Valence Surgery Outstanding for being responsive to people’s needs and well-led and Good for being safe, caring and effective.

Full copy of the inspection report can be found on our website.

Professor Steve Field, Chief Inspector of General Practice, said:

“I am delighted to highlight the exceptional service at Sutton Valence Surgery, people are entitled to services which provide safe, effective, compassionate and high quality care. The GPs and staff have demonstrated a real commitment to their patients."

“All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found the practice to be Outstanding. I hope other practices will see this service as a model for excellent care.”

Ruth Rankine, Deputy Chief Inspector of General Practice in the South Region, said:

“Sutton Valence Surgery is providing an exceptional service with high quality integrated care and treatment for travelling communities and vulnerable patients. The service is a real asset to providing and very valuable service to the vulnerable in Maidstone."

“The practice was dedicated to providing a proactive approach to understanding the needs of such vulnerable patient groups and staff delivered care in a way that meets patients’ needs and promoted equality while providing treatment with dignity and compassion."

“This is a great example of what outstanding care looks like and the team at the Sutton Valence Surgery should be very proud of what they have achieved to date.”

The report highlights a number of areas of outstanding practice, including:

The practice had clearly defined and embedded systems to minimise risks to patient safety.

The practice supported elderly patients living independently to engage in regular physical activity. The practice provided provision such as a walking for health group and a beginner cycling for health group. The practice recognised that this also helped to reduce social isolation in this population group.

There was a weekly medicines delivery round to house bound, usually elderly patients. This was carried out by a member of the PPG, or in their absence by the principal GP.

The practice had a substantial number of patients from Romani Gypsy and travelling communities. They adjusted the appointments system to make it easier for patients from those communities to access healthcare.


For further information, please contact John Scott, Regional Engagement Manager on 077898 75809.

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Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
30 November 2017

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

For every NHS GP practice and out-of-hours service, we will look at the quality of care for the following six population groups: Older people, People with long-term conditions, Families, children and young people, Working age people (including those recently retired and students),People whose circumstances may make them vulnerable, People experiencing poor mental health (including people with dementia). 

Providers are required to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.