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Sutton’s Jesmund Nursing Home rated Inadequate by CQC

27 March 2017
Jesmund Nursing Home
  • Media,
  • Care homes without nursing

A nursing home in Sutton, South West London, has been rated as Inadequate by the Care Quality Commission.

Jesmund Nursing Home in York Road provides accommodation and nursing care to up to 25 older people. At the time of CQC’s inspection there were 22 people using the service, most of them living with dementia.

Following the inspection in February 2017, inspectors found the service was neither well-led or caring, rating the service Inadequate in these areas. It was Requires Improvement for being safe, effective and responsive.

At a previous inspection CQC had issued warning notices relating to safe care and treatment, premises and good governance. At CQC’s most recent inspection, the provider remained in breach of regulations relating to safe care and treatment, dignity and respect and good governance.

Debbie Ivanova, CQC's Deputy Chief Inspector of Adult Social Care, said:

“People who use residential care and nursing homes are entitled to services which provide safe, effective, compassionate and high quality care."

“We have taken urgent action to restrict any new admissions to Jesmund Nursing Home and requested weekly updates from the provider in regards to any incidents and accidents that occur and how these are managed. We are considering any additional action that we may need to take to further protect people from harm and will report on this when it is complete."

“The overall rating for this service is ‘Inadequate’ and the service is therefore in special measures. Services in special measures will be kept under review and, if we have not taken immediate action to propose to cancel the provider’s registration of the service, will be inspected again within six months. The expectation is that providers found to have been providing inadequate care should have made significant improvements within this timeframe."

“If not enough improvement is made within this timeframe and there is still a rating of inadequate for any key question or overall, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating this service.”

Any regulatory decision that CQC takes is open to challenge by a registered provider through a variety of internal and external appeal processes.

A full report of this inspection has been published on our website


For further information please contact Ray Cooling, Regional Engagement Manager (London), on 020 7448 9136 or call the press office on 020 7448 9401 during office hours. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
21 March 2018

Notes to editors

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.



About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.