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Surrey GP practice is rated as Outstanding by the Care Quality Commission

Published:
19 February 2015
Service:
Chiddingfold Surgery
Categories:
  • Media

The Care Quality Commission has found the quality of care provided by the Chiddingfold Surgery in Surrey to be Outstanding following an inspection carried out in October 2014.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.

Inspectors rated the practice at Chiddingfold, near Godalming, Outstanding for being responsive and well led. A full report of the inspection has been published today

The report highlights a number of areas of outstanding practice, including:

  • The surgery has a highly effective care planning system for patients with long term conditions.
  • There are innovative approaches to encourage patients in vulnerable groups to access care services.
  • The practice takes a proactive approach to managing patient admissions and discharges from hospital.

Ruth Rankine, Deputy Chief Inspector of General Practice, said:

“It is clear that the staff at Chiddingfold surgery go out of their way to provide the best service to their patients – especially in their care of older people, families with children, and those whose circumstances may make them vulnerable.

“As an example – the practice monitors the prevalence of long term conditions across the patient list, to identify people who had not attended for regular reviews, so that they can be recalled.

“They offer longer appointments to frail or elderly patients who require extra time. They have identified innovative ways of promoting health services to hard to reach groups. During a recent measles outbreak, one GP partner visited a local traveller community and spoke with them directly about the benefits of vaccination and the support available to them via the practice.”

Professor Steve Field, Chief Inspector of General Practice, said:

“I am delighted to highlight the exceptional standard of care which is being provided by Chiddingfold Surgery.

“All the staff have demonstrated a real commitment to the people in their care. I have no doubt that they fully deserve to share the accolade of an Outstanding service.”

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Last updated:
30 May 2017

Notes to editors


CQC has published a full report on Chiddingfold Surgery.

To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

 

For every NHS GP practice we will look at the quality of care for the following six population groups:

  • Older people
  • People with long-term conditions
  • Families, children and young people
  • Working age people (including those recently retired and students)
  • People whose circumstances may make them vulnerable
  • People experiencing poor mental health (including people with dementia)


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.


We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.


We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.