You are here

Supported living service in Horley rated Outstanding by the Care Quality Commission

10 February 2017
Ashcroft Care Services
  • Media,
  • Care in your home and supported living

The Care Quality Commission (CQC) has found the quality of care provided by Ashcroft Care Services in Horley, Surrey, to be Outstanding following an inspection in November 2016.

Inspectors rated Ashcroft Care Services as Outstanding for being responsive to people’s needs and well-led and Good for being safe, effective and caring.

Debbie Ivanova, Deputy Chief Inspector for Adult Social Care (South), said:

“Ashcroft Care Services provided excellent personal care and support for adults with physical and learning disabilities."

“We were delighted to see how the service was exceptionally well-led and people benefitted from responsive care that put people at the heart of the service."

“It was encouraging to see how staff developed meaningful relationships with each person they supported. Staff were proud to work for the service, morale was high, people were supported by management and understood their roles and responsibilities."

“The team should be extremely proud of the work they do. I congratulate the staff at Ashcroft Care Services for achieving our highest rating.”

The clear vision and values of the provider  was  demonstrated throughout the service. The strong leadership structure made sure there was a commitment to continuous learning and development, and staff were encouraged, with training and professional development, to become skilled in their roles.

This enabled the knowledgeable and caring staff to try different approaches and to use a wide range of different forms of communication  to allow people to feel confident to express their needs, wishes, feel listened too and involved in their care.

Staff also organised people’s care to suit their individual needs and supported them to achieve their aspirations, gain new skills and increase their independence. In turn people’s achievements were celebrated.

The full inspection report can be found on our website


For further information please contact CQC Regional Engagement Officer Farrah Chandra on 07917 594 574. 

Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here.

Please note: the press office is unable to advise members of the public on health or social care matters. For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


To get to the heart of people’s experiences of care, we always ask the following five questions of services.

  • Are they safe?
  • Are they effective?
  • Are they caring?
  • Are they responsive to people’s needs?
  • Are they well-led?

Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report.



About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.