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Sunny Bank PRS rated Outstanding by Care Quality Commission

6 September 2016
  • Media

The Care Quality Commission (CQC) has found the quality of care provided by Sunny Bank PRS in Bury, Lancashire, to be ‘Outstanding’ overall following an inspection in April 2016.

Inspectors rated Sunny Bank PRS, located in Sunny Bower Street, Tottington in Bury ‘Good’ for being safe, caring and responsive to people’s needs and ‘Outstanding” for being effective and well-led. 

A full report of the inspection has been published today at:

Debbie Westhead, Deputy Chief Inspector of Adult Social Care, said:

“We found the care provided at Sunny Bank PRS to be outstanding. The staff should feel proud of the work they do and for the excellent level of positive involvement the staff have with the residents.

“What really struck us about this service was the level of personalised and innovative care that people received. The specialist service demonstrated that they were open and engaged to provide new ways of delivering high quality expert care.

“Whilst this should be standard practice across the sector, we do not see it often enough and this, amongst other good practice found, is why this service deserves the outstanding rating which has been awarded. “The manager and all of the staff deserve the credit for this outstanding service.

“People should always be cared for by services that are safe, effective, caring, responsive to their needs, and well-led. I would encourage other providers to read this report, and the others we have published on services we have rated Outstanding, to see what they can learn.”

The report highlights a number of areas of outstanding practice, including:

  • People were involved in a wide range of activities and group work tailored to meet their individual needs, goals, support their emotional wellbeing, community involvement and ensure that their lives were as fulfilling as possible.
  • The service worked in partnership with a wide range of health and social care professionals to help ensure that people received the support, care and treatment they needed.
  • People were supported to do as much as they could for themselves to maintain and promote their independence.
  • The service promoted strong values and a person centred culture which was supported by a committed staff group.

There was a strong emphasis on continually striving to improve the service. External advisors and assessors supported the provider to help protect people against the risks of inappropriate and unsafe care.


For further information please contact CQC Regional Communications Officer Kerri James by email or by phone on 07464 92 9966. Journalists wishing to speak to the press office outside of office hours can find out how to contact the team here. Please note: the press office is unable to advise members of the public on health or social care matters.

For general enquiries, please call 03000 61 61 61.

Last updated:
29 May 2017

Notes to editors


Providers are required by law to display their ratings on their premises and on their websites so that the public can see their rating quickly and easily. This should be done within 21 days of publication of their inspection report. For further information on the display of CQC ratings, please visit:


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.